@book{103843,
	author = {Brown, Andrew, and Brown, Andrew,},
	title = {Gestión de la atención al cliente /},
	publisher = {Ediciones Díaz de Santos,},
	year = {[2022]},
	address = {[Madrid, España] :},
	url = {https://login.zproxy.cun.edu.co/login?url=https://www.digitaliapublishing.com/a/136578/}
}