@book{103847,
	author = {Cottle, David W., and Cottle, David W.},
	title = {El servicio centrado en el cliente :},
	publisher = {Ediciones Díaz de Santos,},
	year = {[2022]},
	address = {[Madrid, España] :},
	url = {https://login.zproxy.cun.edu.co/login?url=https://www.digitaliapublishing.com/a/136582/}
}