@book{106004,
	author = {Miranda Carreño, Rubén,},
	title = {Ingeniería de procesos :},
	publisher = {Dextra,},
	year = {[2020]},
	address = {Madrid :},
	url = {https://login.zproxy.cun.edu.co/login?url=https://www.digitaliapublishing.com/a/156230/}
}