01001nam a2200289Ia 4500 770711t2009 mx a spa d 9701033256 (Sirsi) 3937 spa eng 658.812 Z34m1 Zeithaml, Valarie A. 7919 Marketing de servicios / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler ; traducción Jorge Alberto Velásquez Arellano 5a ed. México : McGraw Hill, 2009. 715 p. Services marketing: integrating customer focus across the firm 1 8 Consumidores 40148 Mercadeo de servicios 40149 Psicolgía del consumidor 40150 Relaciones con los clientes 788 Servicio al cliente 40151 Bitner, Mary Jo 40152 Gremler, Dwayne D. 40153 Velásquez Arellano, Jorge Alberto, tr. 40154 ddc LIBROGRAL 10671 10671 0 0 ddc 0 0 GEN 015 015 GEN 2014-04-16 c 84600.00 1 658.812 Z34M1 36339 2020-12-09 00:00:00 2020-11-23 Ej.1 2019-03-13 LIBROGRAL 0 0 ddc 0 0 GEN 001 001 GEN 2014-04-16 c 84600.00 1 658.812 Z34m1 36340 2023-10-23 00:00:00 2021-05-05 Ej.1 2019-03-13 LIBROGRAL 0 0 ddc 0 0 GEN 004 004 2015-08-13 c 84600.00 658.812 Z34M1 51858 2019-04-03 00:00:00 Ej.1 2019-03-13 LIBROGRAL 0 0 ddc 0 0 GEN 003 003 GEN 2013-01-11 c 107500.00 658.812 Z34m 20257 2019-04-03 00:00:00 Ej.1 2019-03-13 LIBROGRAL 0 0 ddc 0 0 GEN 003 003 GEN 2013-01-11 c 107500.00 658.812 Z34m 20258 2019-04-03 00:00:00 Ej.2 2019-03-13 LIBROGRAL 0 0 ddc 0 0 GEN 008 008 2013-12-11 c 107500.00 658.812 Z34m 28065 2019-04-03 00:00:00 Ej.1 2019-03-13 LIBROGRAL 0 0 ddc 0 0 GEN 007 007 2013-12-23 c 107500.00 658.812 Z34m 28701 2019-04-03 00:00:00 Ej.1 2019-03-13 LIBROGRAL 0 0 ddc 0 0 GEN 005 005 2014-02-19 c 107500.00 658.812 Z34m 31196 2019-04-03 00:00:00 Ej.1 2019-03-13 LIBROGRAL