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  <titleInfo>
    <title>Atención al cliente en hostelería</title>
  </titleInfo>
  <name type="personal">
    <namePart>Chon, Kye-Sung</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <name type="personal">
    <namePart>Díaz-H Sepúlveda, Santiago</namePart>
    <role>
      <roleTerm type="text">tr.</roleTerm>
    </role>
  </name>
  <name type="personal">
    <namePart>Ribagorda Serrano, Miguel</namePart>
    <role>
      <roleTerm type="text">rev.</roleTerm>
    </role>
  </name>
  <name type="personal">
    <namePart>Sparrowe, Raymond T.</namePart>
    <namePart type="date">1949-</namePart>
  </name>
  <name type="personal">
    <namePart>Tascón Aznar, Pilar</namePart>
    <role>
      <roleTerm type="text">tr.</roleTerm>
    </role>
  </name>
  <typeOfResource>text</typeOfResource>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">sp</placeTerm>
    </place>
    <place>
      <placeTerm type="text">Madrid</placeTerm>
    </place>
    <publisher>Paraninfo, Thomson Learning</publisher>
    <dateIssued>2001</dateIssued>
    <dateIssued encoding="marc">2000</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">spa</languageTerm>
  </language>
  <physicalDescription>
    <extent>xxii, 543 p.</extent>
  </physicalDescription>
  <targetAudience authority="marctarget">general</targetAudience>
  <note type="statement of responsibility">Kye-Sung (Kaye) Chon, Raymond T. Sparrowe; revisor técnico Miguel Ribagorda Serrano; traducido por Santiago Díaz-H Sepúlveda, Pilar Tascón Aznar</note>
  <note>Incluye índice.</note>
  <note>Título original : Wellcome to hospitality.</note>
  <subject authority="lcsh">
    <topic>Administración turística y hotelera</topic>
    <topic>Tesis y disertaciones académicas</topic>
  </subject>
  <subject>
    <topic>Hoteles</topic>
    <topic>Servicio al cliente</topic>
  </subject>
  <subject>
    <topic>Industria hotelera</topic>
  </subject>
  <subject>
    <topic>Restaurantes, cafeterías, etc</topic>
    <topic>Servicio al cliente</topic>
  </subject>
  <classification authority="ddc">647.94  C46a</classification>
  <relatedItem type="original">
    <name>
      <namePart>Título original : Wellcome to hospitality.</namePart>
    </name>
  </relatedItem>
  <identifier type="isbn">8428327572</identifier>
  <recordInfo>
    <recordCreationDate encoding="marc">150819</recordCreationDate>
  </recordInfo>
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