@book{17254,
	author = {Cadena Salinas, Heisy Hasbleidy  and Millan Gutierrez, Daniela    and   },
	title = {Pqr's outsourcing /},
	publisher = {Corporación Unificada Nacional de Educación Superior,},
	year = {2018.},
	address = {Bogotá (Colombia) :},
	edition = {                   },
	url = {https://drive.google.com/open?id=1EofuxpluBm_xMeBsAcvZvtHbyAubBEHD}
}