@book{23847,
	author = {Linares,Linares Yezith Alexander and  Silva Ayubi, Jose Julian },
	title = {Creación contact center circulo de viajes universal /},
	publisher = {Corporación Unificada Nacional de Educación Superior,},
	year = {2017.},
	address = {Bogotá (Colombia) :},
	url = {https://drive.google.com/file/d/1zrOwMWzWCDMFlemEFWwM-Y5uZNoL3ZYi/view?usp=sharing}
}