00907nam a2200229Ia 4500008004100000020001500041020001800056041000800074082001900082100002500101245010000126260004500226300001600271534011200287596000600399650003300405650003700438650003100475942001900506999001500525952013700540150911t2007    mx     gr     000 0 spa u  a9688608181  a9789688608180  aspa04a658.812 bT72c1 aTschohl, John91107610aCómo conservar clientes con un buen servicio /cTschohl, John ; traducción Harari, Cristina3 aMéxico :bEditorial Paz Mexico,c2007.  axii, 100 p.  aTítulo original : Loyal for life: how to take unhappy customers from hell to heaven in 60 seconds or less  a8 4aMercadeo de servicios911077 4aRelaciones con el cliente911078 4aServicio al cliente911079  2ddccLIBROGRAL  c2593d2593  00102ddc40708GENa004b004cGENd2015-09-11fcg107500.00o658.812 T72cp53749r2019-04-03 00:00:00tEj.1w2019-03-13yLIBROGRAL