@book{32711,
	author = {Rodríguez Ardura, Inmaculada. },
	title = {Estrategias y técnicas de comunicación :},
	publisher = {Editorial UOC,},
	year = {2007.},
	series = {Manuales ;},
	address = {Barcelona :},
	edition = {1. ed. en lengua castellana.},
	url = {https://login.zproxy.cun.edu.co/login?url=https://www.digitaliapublishing.com/a/20135/}
}