@book{32844,
	author = {Otero Alvarado, María Teresa,},
	title = {Protocolo y empresa :},
	publisher = {Universitat Oberta de Catalunya,},
	year = {2011.},
	series = {Manuales ;},
	address = {Barcelona :},
	edition = {Primera edición en lengua castellana. },
	url = {https://login.zproxy.cun.edu.co/login?url=https://www.digitaliapublishing.com/a/20495/}
}