@book{36080,
	author = {Prieto Herrera, Jorge Eliécer,},
	title = {Gerencia del servicio :},
	publisher = {Ecoe Ediciones,},
	year = {[2014]},
	series = {Ciencias empresariales. Mercadeo},
	address = {Bogotá, D.C. :},
	edition = {Tercera edición.},
	url = {https://login.zproxy.cun.edu.co/login?url=https://www.digitaliapublishing.com/a/29957/}
}