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  <titleInfo>
    <title>Administración por calidad</title>
  </titleInfo>
  <name type="personal">
    <namePart>Aldana de Vega, Luz Angela</namePart>
  </name>
  <name type="personal">
    <namePart>Álvarez Builes, María Patricia</namePart>
  </name>
  <name type="personal">
    <namePart>Bernal Torres, César Augusto</namePart>
  </name>
  <typeOfResource>text</typeOfResource>
  <genre authority="marc">abstract or summary</genre>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">mx</placeTerm>
    </place>
    <place>
      <placeTerm type="text">Bogotá</placeTerm>
    </place>
    <publisher>Alfaomega</publisher>
    <dateIssued>2010</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">spa</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>341 p.</extent>
  </physicalDescription>
  <note type="statement of responsibility">Luz Angela Aldana de la Vega... [et.al]</note>
  <note>Incluye glosario</note>
  <note>Incluye bibliografía</note>
  <subject>
    <topic>Calidad total en administración</topic>
  </subject>
  <subject>
    <topic>Cultura corporativa</topic>
  </subject>
  <subject>
    <topic>Mejoramiento continuo</topic>
  </subject>
  <subject>
    <topic>Servicio al cliente</topic>
  </subject>
  <classification authority="ddc">658.562  A35a</classification>
  <identifier type="isbn">9789586827980</identifier>
  <recordInfo>
    <recordCreationDate encoding="marc">130419</recordCreationDate>
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