@book{45396,
	author = {Bernardo, Mercè,},
	title = {Quality management and beyond :},
	publisher = {Documenta Universitaria,},
	year = {[2012]},
	series = {UdG publicacions. GITASP ;},
	address = {[Girona] :},
	url = {https://login.zproxy.cun.edu.co/login?url=https://www.digitaliapublishing.com/a/45445/}
}