@book{52870,
	author = {Cuéllar Q., Juan Carlos, and Arciniegas, José Luis,},
	title = {Modelo para medir QoE en IPTV /},
	publisher = {Editorial Universidad Icesi,},
	year = {2018.},
	address = {Cali :},
	url = {https://login.zproxy.cun.edu.co/login?url=https://elibro.net/ereader/bibliocun/120437}
}