@book{62361,
	author = {Mosquera Ortiz Deicy and Gloria Liliana Flórez Linares },
	title = {Calidad de servicios Q o S },
	publisher = {Corporación Unificada Nacional de Educación Superior - CUN,},
	year = {2007.},
	address = {Florencia: (Colombia)},
	edition = {                   }
}