@book{65009,
	author = {Louffat, Enrique},
	title = {Diseño organizacional basado en procesos /},
	publisher = {Cengage},
	year = {2017},
	address = {México, D.F.},
	edition = {Primera edición},
	url = {https://login.zproxy.cun.edu.co/login?url=https://www.ebooks7-24.com:443/?il=3755}
}