@book{65161,
	author = {Bercián Bonilla, Dennis Fernando and Cantú Delgado, José Humberto},
	title = {Gestión de la calidad total /},
	publisher = {McGraw-Hill},
	year = {2019},
	address = {Ciudad de México},
	edition = {Primera edición},
	note = {Incluye anexos},
	url = {https://login.zproxy.cun.edu.co/login?url=https://www.ebooks7-24.com:443/?il=10317}
}