@book{69397,
	author = {Vargas Quiñones, Martha Elena. and Aldana de Vega, Luz Angela.},
	title = {Calidad y servicio :},
	publisher = {Universidad de La Sabana ;},
	year = {2011. },
	series = {Colección textos universitarios. Area administración.},
	address = {Chía, Cundinamarca, Colombia :},
	edition = {2. ed.},
	url = {https://login.zproxy.cun.edu.co/login?url=https://www.digitaliapublishing.com/a/18577/}
}