01708nam a2200421Ii 4500001001400000003000800014006001900022007001500041008004100056020001800097020001500115035002100130040002600151050001900177100003700196245011400233250001100347264010200358300004600460336002600506337002600532338003600558490006200594504005400656650005400710650005500764650005900819655002200878700003800900791003600938830006900974793005901043856011401102910003401216942001101250942000801261999001701269DIGUNSABA0007NyNyDIGm o d cr |||||||||||130701s2011 ck a ob 000 0 spa d z9789586487290 z9586487296 a(OCoLC)847722285 aDGITAbengepncDGITA14aHF5415.5 eBook1 aVargas Quiñones, Martha Elena.10aCalidad y servicio :bconceptos y herramientas /cMartha Elena Vargas Quiñones, Luzángela Aldana de Vega. a2. ed. 1aChía, Cundinamarca, Colombia :bUniversidad de La Sabana ;a[Bogota] :aEcoe Ediciones,c2011. a1 online resource (ix, 205 pages) :bill. atextbtxt2rdacontent acomputerbc2rdamedia aonline resourcebcr2rdacarrier1 aColección textos universitarios. Area administración. aIncludes bibliographical references (p. 197-205). 0aQuality controlvHandbooks, manuals, etc. 990583 0aCustomer servicesvHandbooks, manuals, etc.990584 0aConsumer satisfactionvHandbooks, manuals, etc.990585 0aElectronic books.1 aAldana de Vega, Luz Angela.917492 aDigitalia (Firm),edistributor. 0aColección textos universitariospArea administración.9905860 gDigitalia eBook Collection:aUniversidad de La Sabana.403Digitalia Hispánicauhttps://login.zproxy.cun.edu.co/login?url=https://www.digitaliapublishing.com/a/18577/ aPremium Collection: 2007-2012 cE-BOOK 2ddc c69397d69397