@book{89863,
	author = {Prieto Herrera, Jorge Eliécer,},
	title = {Gerencia del servicio :},
	publisher = {Ecoe Ediciones,},
	year = {[2010]},
	series = {Colección: Administración. Área: Mercadeo y ventas},
	address = {Bogotá, D.C. :},
	url = {https://login.zproxy.cun.edu.co/login?url=https://www.digitaliapublishing.com/a/102959/}
}