@book{92429,
	author = {Pérez Rodríguez, Ma. Dolores,},
	title = {Calidad de servicio y atención al cliente /},
	publisher = {ICB Editores,},
	year = {[2012]},
	address = {Málaga, España :},
	edition = {3a. edición.},
	note = {"Incluye solucionario"--Cover.},
	url = {https://login.zproxy.cun.edu.co/login?url=https://www.digitaliapublishing.com/a/109220/}
}