Socconini, Luis,

Lean services : certification manual / Luis Socconini. - 1st edition. - 1 online resource : illustrations. - Colección Gestiona . - Gestiona. .

"Lean Six Sigma Certification Official Manual."--Cover. "Perform faster and more efficient service processes."--Cover.

9788417903299


Organizational effectiveness.
Six sigma (Quality control standard)
Total quality management.

HD62.15 ebook

658.4013