TY  - BOOK
AU  - Socconini,Luis
TI  - Lean services: certification manual 
T2  - Colección Gestiona 
SN  - 9788417903299
AV  - HD62.15 ebook 
U1  - 658.4013 23
PY  - 2019///]
CY  - Barcelona
PB  - Marge Books
KW  - Organizational effectiveness
KW  - Six sigma (Quality control standard)
KW  - Total quality management
N1  - "Lean Six Sigma Certification Official Manual."--Cover; "Perform faster and more efficient service processes."--Cover
UR  - https://login.zproxy.cun.edu.co/login?url=https://www.digitaliapublishing.com/a/125978/
ER  -