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Calidad y servicio : conceptos y herramientas / Martha Elena Vargas Quiñones, Luzángela Aldana de Vega.

TextSeries: Colección textos universitarios: Publisher: Chía, Cundinamarca, Colombia : [Bogota] : Ecoe Ediciones, Universidad de La Sabana ; 2011Edition: 2. edDescription: 1 online resource (ix, 205 pages) : illContent type: text Media type: computer Carrier type: online resourceSubject(s): Quality control -- Handbooks, manuals, etc | Customer services -- Handbooks, manuals, etc | Consumer satisfaction -- Handbooks, manuals, etcGenre/Form: Electronic books.LOC classification: HF5415.5 eBookOnline resources: Digitalia Hispánica

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Includes bibliographical references (p. 197-205).

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