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	1.		Dirección por servicio : La otra calidad, la única reingeniería / Joan Ginebra, Rafael Arana de la Garza by Ginebra, Joan Series: Negocios y Alta Dirección Edition: 2a ed. Material type: Text; Format: print Publication details: México : McGraw Hill, 1999 Availability: Items available for loan: Bogotá Sede Central (1)Call number: 658.812 G45d1. Place hold Save to lists Add to cart (remove)
	2.		Servucción : el marketing de servicios / Pierre Eiglier, Eric Langeard ; traducción y prólogo a la edición española Alejandro Molla Descals by Eiglier, Pierre Langeard, Eric Mollá Descals, Aljandro [tr.] Material type: Text; Format: print ; Literary form: Not fiction Language: spa Original language: French Publication details: Madrid : McGraw-Hill, 1989 Availability: Items available for loan: Bogotá Sede Central (1)Call number: 658.8 E44s. Place hold Save to lists Add to cart (remove)

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