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	1.		Empatía comercial : el arte de seducir al cliente / José Luís Lozano Pérez by Lozano Pérez, José Luis Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Madrid : Fundación Confemetal, 2015 Availability: Items available for loan: Sede Ibagué (1)Call number: 658.812 L69E. Place hold Save to lists Add to cart (remove)
	2.		Buenos días, ¿En qué puedo ayudarle? : cómo llegar al corazón del cliente / José Luís Lozano Pérez, Francisco Bonora Xerri. by Lozano Pérez, José Luis [author.] Bonora Xerri, Francisco [author.] Material type: Text; Format: available online ; Literary form: Not fiction Publisher: Madrid : FC Editorial, [2014] Online resources: Digitalia Hispánica Availability: No items available. Save to lists Add to cart (remove)

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