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Calidad total en la gestión de servicios : cómo lograr el equilibrio entre las percepciones y las expectativas de los consumidores / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.

By: Contributor(s): Material type: TextTextLanguage: Spanish Original language: English Publisher: [Madrid, España] : Díaz de Santos, [2021]Description: 1 online resource : illustrationsContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
ISBN:
  • 9788490523315
Uniform titles:
  • Delivering quality service. Spanish
Related works:
  • Translation of: Zeithaml, Valarie A. Delivering quality service
Subject(s): Additional physical formats: Print version:: Calidad total en la gestión de servicios.DDC classification:
  • 658.812 23
LOC classification:
  • HF5415.5 ebook
Online resources:
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Includes bibliographical references and index.

Online resource; title from PDF title page (Digitalia, viewed March 4, 2024)

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