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	1.		Cómo brindar un servicio integral al cliente : Desarrollo de un poderoso y funcional programa de servicio al cliente / Patricia Wellinton ; traducción Ángela García Rocha by Wellington, Patricia García Rocha, Ángela [tr.] Material type: Text; Format: print ; Literary form: Not fiction Language: spa Original language: English Publication details: Santa Fé de Bogotá : Mc Graw Hill, 1997 Availability: Items available for loan: Sede Santa Marta (1)Call number: 658.83 W35c. Place hold Save to lists Add to cart (remove)
	2.		Por una atención eficaz al cliente : entienda a sus clientes. Mejore en servicio. Forje buenas relaciones / Pat Wellington ; traductor Fabián Bonnett by Wellington, Patricia Bonnett Vélez, Fabián [traductor] Gaviria Carvajal, Mauricio [editor] Edition: Editor Mauricio Gaviria Carvajal Material type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publication details: Bogotá : Panamericana Editorial, 2015 Availability: Items available for loan: Bogotá Sede Central (2)Call number: 658.812 W35p, ... Place hold Save to lists Add to cart (remove)

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