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	1.		Calidad total en la gestión de servicios : cómo lograr el equilibrio entre las percepciones y las expectativas de los consumidores / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry ; traducción Claudio L. Soriano Soriano by Zeithaml, Valarie A Berry, Leonard, L Parasuraman, A Soriano Soriano, Claudio L [tr.] Material type: Text; Format: print Language: spa Original language: English Publication details: Madrid : Ediciones Díaz de Santos, 1993 Availability: Items available for loan: Bogotá Sede Central (1)Call number: 658.562 Z34c. Sede Barranquilla (1)Call number: 658.562 Z34C. Place hold Save to lists Add to cart (remove)
	2.		Marketing services : competing through time / Leonard L. Berry, A. Parasuraman by Berry, Leonard L Parasuraman, A Material type: Text; Literary form: Not fiction ; Audience: General; Language: English Publication details: Nueva York : The Free Press, 1991 Availability: Items available for loan: Bogotá Sede Central (1)Call number: 658.8 B37m. Place hold Save to lists Add to cart (remove)

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