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035 _a(OCoLC)1426283204
040 _aDGITA
_beng
_erda
_epn
_cDGITA
020 _a9788490523315
_q(libro electrónico)
020 _z9788479780616
_q(libro en papel)
041 1 _aspa
_heng
050 1 4 _aHF5415.5 ebook
082 0 4 _a658.812
_223
100 1 _aZeithaml, Valarie A.,
_eauthor.
_9225930
240 1 0 _aDelivering quality service.
_lSpanish
245 1 0 _aCalidad total en la gestión de servicios :
_bcómo lograr el equilibrio entre las percepciones y las expectativas de los consumidores /
_cValarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
264 1 _a[Madrid, España] :
_bDíaz de Santos,
_c[2021]
300 _a1 online resource :
_billustrations.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_2rdaft
347 _bPDF
504 _aIncludes bibliographical references and index.
588 0 _aOnline resource; title from PDF title page (Digitalia, viewed March 4, 2024)
650 0 _aCustomer services.
_9114201
650 0 _aService industries
_xQuality control
_xMathematical models.
_9225931
700 1 _aParasuraman, A.,
_eauthor.
_9225932
700 1 _aBerry, Leonard L.,
_d1942-
_eauthor.
_9225933
700 1 _iTranslation of:
_aZeithaml, Valarie A.
_tDelivering quality service.
_9225934
791 2 _aDigitalia (Firm),
_edistributor.
793 0 _gDigitalia eBook Collection:
_aDíaz de Santos
776 0 8 _iPrint version:
_aZeithaml, Valarie A.
_sDelivering quality service. Spanish.
_tCalidad total en la gestión de servicios.
_d[Madrid, España] : Díaz de Santos, [1993]
_z9788479780616
856 4 0 _3Digitalia Hispánica
_uhttps://login.zproxy.cun.edu.co/login?url=https://www.digitaliapublishing.com/a/136574/
910 _aPremium collection: 2024
942 _cE-BOOK
942 _2ddc
999 _c103839
_d103839