| 000 | 00754nam a2200217Ia 4500 | ||
|---|---|---|---|
| 008 | 150911t2007 mx gr 000 0 spa u | ||
| 020 | _a9688608181 | ||
| 020 | _a9789688608180 | ||
| 041 | _aspa | ||
| 082 | 0 | 4 |
_a658.812 _bT72c |
| 100 | 1 |
_aTschohl, John _911076 |
|
| 245 | 1 | 0 |
_aCómo conservar clientes con un buen servicio / _cTschohl, John ; traducción Harari, Cristina |
| 260 | 3 |
_aMéxico : _bEditorial Paz Mexico, _c2007. |
|
| 300 | _axii, 100 p. | ||
| 534 | _aTítulo original : Loyal for life: how to take unhappy customers from hell to heaven in 60 seconds or less | ||
| 596 | _a8 | ||
| 650 | 4 |
_aMercadeo de servicios _911077 |
|
| 650 | 4 |
_aRelaciones con el cliente _911078 |
|
| 650 | 4 |
_aServicio al cliente _911079 |
|
| 942 |
_2ddc _cLIBROGRAL |
||
| 999 |
_c2593 _d2593 |
||