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Calidad y servicio : conceptos y herramientas / Martha Elena Vargas Quiñones, Luzángela Aldana de Vega.

By: Contributor(s): Material type: TextTextSeries: Colección textos universitarios. Area administración.Publisher: Chía, Cundinamarca, Colombia : Universidad de La Sabana ; [Bogota] : Ecoe Ediciones, 2011Edition: 2. edDescription: 1 online resource (ix, 205 pages) : illContent type:
  • text
Media type:
  • computer
Carrier type:
  • online resource
Subject(s): Genre/Form: LOC classification:
  • HF5415.5 eBook
Online resources:
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Includes bibliographical references (p. 197-205).

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