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	61.		Marketing services : competing through time / Leonard L. Berry, A. Parasuraman by Berry, Leonard L Parasuraman, A Material type: Text; Literary form: Not fiction ; Audience: General; Language: English Publication details: Nueva York : The Free Press, 1991 Availability: Items available for loan: Bogotá Sede Central (1)Call number: 658.8 B37m. Place hold Save to lists Add to cart (remove)
	62.		Más allá de la excelencia y de la calidad total / Lourdes Munch Galindo by Munch Galindo, Lourdes Edition: 2a ed. Material type: Text; Format: print Publication details: México : Trillas, 2002 Availability: Items available for loan: Bogotá Sede Central (1)Call number: 658.562 M85m. Place hold Save to lists Add to cart (remove)
	63.		Mercadeo interno : estrategia para gerenciar la cultura empresarial, principios, metodología y estrategias / Humberto Serna Gómez by Serna Gómez, Humberto Series: Temas gerenciales Edition: 1a ed. Material type: Text Publication details: Bogotá : 3R Editores, 2000 Availability: Items available for loan: Bogotá Sede Central (3)Call number: 658.8 S37m, ... Bogotá Sede Fontibón (1)Call number: 658.8 S37m. Sede Neiva (1)Call number: 658.8 S37m. Not available: Bogotá Sede Central: In transit (1). Place hold Save to lists Add to cart (remove)
	64.		Mercadotecnia de la hospitalidad : Ventas y mercadotecnia para hoteles, moteles y resorts / Dennis L. Foster ; traducción Ignacio Quirarte Castañeda ; revisión técnica Betsy Rojas Vergel. by Foster, Dennis L Series: Serie McGraw-Hill de Turismo Material type: Text; Format: print ; Literary form: Not fiction Publication details: México : : McGraw-Hill, 1995 Availability: Items available for loan: Sede Ibagué (1)Call number: 658.15 F67M. Place hold Save to lists Add to cart (remove)
	65.		Neuromarketing : cuando el Dr. Jekyll descubrió a Mr. Hyde / Juan Pedro García Palomo, Esperanza Martínez Montes by García Palomo, Juan Pedro Martínez Montes, Esperanza Series: Marketing Edition: 1a ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Bogotá : Ediciones de la U, 2013 Availability: Items available for loan: Bogotá Sede Sur (1)Call number: 658.81 G17n. Place hold Save to lists Add to cart (remove)
	66.		Neuromarketing : fusión perfecta, seducir al cerebro con inteligencia para ganar en tiempos exigentes / Roberto Álvarez del Blanco ; prólogo Russell Winer. by Alvarez del Blanco, Roberto M Winer, Russell [prol.] Edition: 2a ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Madrid : Pearson, 2011 Availability: Items available for loan: Bogotá Sede Central (2)Call number: 658.8 A59n, ... Sede Montería (1)Call number: 658.8 A59n. Sede Santa Marta (2)Call number: 658.8 A59n, ... Place hold Save to lists Add to cart (remove)
	67.		Neuromarketing : la mercadotecnia de lo cotidiano, procesos cognitivos a la mercadotecnia, técnicas de imagenología y sus aplicaciones / Bernard Roullet, Oliver Droulers ; traducción José Carmen Pecina Hernández by Roullet, Bernard Droulers, Oliver Pecina Hernández, José Carmen [tr.] Edition: 1a ed. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: México : Trillas, 2015 Availability: Items available for loan: Bogotá Sede Central (2)Call number: 658.8 R69n, ... Bogotá Sede Fontibón (1)Call number: 658.8 R69n. Sede Neiva (1)Call number: 658.8 R69n. Place hold Save to lists Add to cart (remove)
	68.		Cómo brindar un servicio integral al cliente : Desarrollo de un poderoso y funcional programa de servicio al cliente / Patricia Wellinton ; traducción Ángela García Rocha by Wellington, Patricia García Rocha, Ángela [tr.] Material type: Text; Format: print ; Literary form: Not fiction Language: spa Original language: English Publication details: Santa Fé de Bogotá : Mc Graw Hill, 1997 Availability: Items available for loan: Sede Santa Marta (1)Call number: 658.83 W35c. Place hold Save to lists Add to cart (remove)
	69.		Operaciones de recepción : Gestione las tareas de recepcion de forma eficaz / Patricia Perrilla Garcia by Parrilla García,Patricia Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Madrid : Ideas propias editorial, 2006 Availability: Items available for loan: Bogotá Sede Central (3)Call number: 647.94 P17O, ... Place hold Save to lists Add to cart (remove)
	70.		La ruta del servicio : panorama general / Gabriel Vallejo López ; investigación Ricardo Solarte Ojeda, Ana Patricia Roa by Vallejo López, Gabriel Gamba, Diana Patricia [editora] Roa, Ana Patricia Solarte Ojeda, Ricardo Series: Edition: Edición Diana Patricia Gamba Material type: Text; Literary form: Not fiction ; Audience: General; Publication details: [Bogotá?] : Protección : Portafolio, [fecha de publicación no identificada] Availability: Items available for loan: Bogotá Sede Central (2)Call number: 658.812 V15p, ... Place hold Save to lists Add to cart (remove)
	71.		Por una atención eficaz al cliente : entienda a sus clientes. Mejore en servicio. Forje buenas relaciones / Pat Wellington ; traductor Fabián Bonnett by Wellington, Patricia Bonnett Vélez, Fabián [traductor] Gaviria Carvajal, Mauricio [editor] Edition: Editor Mauricio Gaviria Carvajal Material type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publication details: Bogotá : Panamericana Editorial, 2015 Availability: Items available for loan: Bogotá Sede Central (2)Call number: 658.812 W35p, ... Place hold Save to lists Add to cart (remove)
	72.		Recepción en la hotelería / Claudia Hernández Castillo by Hernández Castillo, Claudia Series: Manuales de hotelería Edition: 1a ed. Material type: Text; Format: print Publication details: México : Trillas, 2009 Availability: Items available for loan: Bogotá Sede Central (1)Call number: 647.94 H37R. Place hold Save to lists Add to cart (remove)
	73.		Recepción y atención al clíente / Socorro López García by López García, Socorro Series: Hostelería y Turismo Edition: 1a ed. Material type: Text Publication details: España : Paraninfo, 2000 Availability: Items available for loan: Bogotá Sede Central (2)Call number: 647.94 L66R, ... Sede Ibagué (1)Call number: 647.94 L66R. Place hold Save to lists Add to cart (remove)
	74.		Recepción y reservas / José Antonio Dorado by Dorado, José Antonio Material type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publication details: Madrid : Editorial Síntesis, 2012 Availability: Items available for loan: Bogotá Sede Central (11)Call number: 647.94 D67R, ... Bogotá Sede Fontibón (2)Call number: 647.94 D67r, ... Sede Ibagué (3)Call number: 647.94 D67R, ... Sede Neiva (3)Call number: 647.94 D67R, ... Place hold Save to lists Add to cart (remove)
	75.		La relación del consumidor con las agencias de viajes : Sonia San Martín Gutiérrez by Martín Gutiérrez, Sonia San Universidad de Burgos Material type: Text; Format: print ; Literary form: Not fiction ; Audience: General; Publication details: Burgos : Universidad de Burgos, 2003 Availability: Items available for loan: Bogotá Sede Central (10)Call number: 658.818 M17r, ... Place hold Save to lists Add to cart (remove)
	76.		El restaurante como empresa / Carlos Durán García by Durán García, Carlos Series: Serie Trillas Turismo Edition: 4a ed. Material type: Text; Format: print Publication details: México : Trillas, 2008 Availability: Items available for loan: Bogotá Sede Central (1)Call number: 647.95 D87R1. Place hold Save to lists Add to cart (remove)
	77.		El restaurante como empresa / Carlos Durón García by Durón García, Carlos Series: Trillas turismo Edition: 1a ed. Material type: Text; Format: print Publication details: México : Trillas, 1998 Availability: Items available for loan: Bogotá Sede Central (1)Call number: 647.95 D87R. Sede Ibagué (2)Call number: 647.95 D87R, ... Place hold Save to lists Add to cart (remove)
	78.		El restaurante como empresa / Carlos Durón García by Durón García, Carlos Series: Trillas turismo Edition: 1a ed. Material type: Text; Format: print Publication details: México : Trillas, 2003 Availability: Items available for loan: Bogotá Sede Central (1)Call number: 647.95 D87R2. Place hold Save to lists Add to cart (remove)
	79.		Sector de servicios y bienestar / Gabriel Vallejo López ; investigación Ricardo Solarte Ojeda, Ana Patricia Roa by Vallejo López, Gabriel Gamba, Diana Patricia [editora] Roa, Ana Patricia Solarte Ojeda, Ricardo Series: Edition: Edición Diana Patricia Gamba Material type: Text; Literary form: Not fiction ; Audience: General; Publication details: [Bogotá?] : Protección : Portafolio, [fecha de publicación no identificada] Availability: Items available for loan: Biblioteca Sede Medellín (1)Call number: 658.812 V15s2. Place hold Save to lists Add to cart (remove)
	80.		Sector de telecomunicaciones / Gabriel Vallejo López ; investigación Ricardo Solarte Ojeda, Ana Patricia Roa by Vallejo López, Gabriel Gamba, Diana Patricia [editora] Roa, Ana Patricia Solarte Ojeda, Ricardo Series: Edition: Edición Diana Patricia Gamba Material type: Text; Literary form: Not fiction ; Audience: General; Publication details: [Bogotá?] : Protección : Portafolio, [fecha de publicación no identificada] Availability: Items available for loan: Bogotá Sede Central (1)Call number: 658.812 V15s1. Place hold Save to lists Add to cart (remove)

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